Below are frequently asked questions, you may find the answer for yourself.
At Ivory Organics Skincare, we understand that getting your products delivered safely and promptly is essential. That's why we offer a variety of shipping methods to meet your needs:
1. Standard Shipping: Our most cost-effective option, perfect for those who are not in a rush but still expect a reliable service.
2. Expedited Shipping: For a faster delivery, choose our expedited service to receive your skincare favorites in less time.
3. International Shipping: We cater to our global customers with international shipping options. Delivery times vary based on location and local customs processing.
4. Same-Day Shipping:Available for select regions, place your order before the cut-off time, and receive it the very same day!
For all orders, you will receive a tracking number once your package is dispatched, allowing you to monitor its journey to your doorstep. Please note that shipping costs and delivery times may vary depending on the destination and package size.
We are committed to ensuring that your order arrives in perfect condition. If you encounter any issues or have specific shipping requests, please contact our customer support team for personalized assistance.
Yes, Ivory Organics Skincare is pleased to offer international shipping. We work with trusted carriers like DHL, FedEx, EMS, and Air Mail to deliver our products worldwide. Please note that shipping costs and delivery times vary depending on the destination, and additional taxes and duties may apply for which customers are responsible.
Delivery times for Ivory Organics Skincare products vary depending on the shipping method selected and your location. Orders placed by 12 pm CT Mon-Fri typically ship the same day, excluding holidays. For standard shipping within the country, you can expect your package within 3-5 business days. International deliveries may take longer due to customs processing. Rest assured, we strive to get your organic skincare to you as swiftly as possible.
Ivory Organics Skincare accepts a variety of payment methods for your convenience. You can pay for your order using:
- Credit/Debit Cards: Visa, MasterCard, American Express.
- Online Payment Platforms:PayPal, Apple Pay, Google Pay.
- Direct Bank Transfers: Available for select locations.
Absolutely! At Ivory Organics Skincare, we prioritize your security. Our online store is equipped with advanced encryption and security measures to protect your personal and payment information. We adhere to strict privacy policies and ensure a safe and secure shopping experience for all our customers. Shop with confidence knowing that your data is in safe hands.
Ordering your favorite Ivory Organics Skincare products is easy! Just follow these steps:
1. Browse: Select the products you love and add them to your cart.
2. Review: Check your cart items and proceed to checkout.
3. Details: Fill in your shipping information and choose your preferred payment method.
4. Confirm: Review your order details, then click 'Place Order' to complete the purchase.
You'll receive an order confirmation email shortly after, and we'll take care of the rest to ensure your products arrive safely at your doorstep.
To cancel or change your Ivory Organics Skincare order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped. For the quickest resolution, email us with your order details and desired changes. Please note that once an order is processed, we may not be able to make changes or cancel it.
No, creating an account is not necessary to place an order with Ivory Organics Skincare. You can shop and check out as a guest. However, setting up an account is quick and provides benefits like easy tracking of your order, saving your favorites, and a faster checkout experience in the future.
Tracking your Ivory Organics Skincare order is easy! Once your order is shipped, you will receive a confirmation email with a tracking number. Simply visit our website's order tracking page, enter your Order ID and billing email, and click the "Track" button to view the status of your shipment. If you need any assistance, our customer support team is always here to help.
We want you to be completely satisfied with your Ivory Organics Skincare purchase. If you need to return a product, please do so within 30 days of receipt. The item must be in its original, unused condition with all packaging intact. To initiate a return, contact our customer service team with your order details, and we'll guide you through the process. Please note that return shipping fees are non-refundable, and certain items may be subject to a restocking fee.
